Pre-Order Policy and Information
Thank you for your interest in pre-ordering items from our brand. You will find pre-order policy and information below regarding the process.
What is a pre-order?
A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre-Order.
How does pre-order work?
When you pre-order an item from our brand it is reserved exclusively for you and the order is placed with the manufacturer. Your card is charged when the order is placed so your item can be put into production.
How long will it take to arrive?
It usually takes 4-8 weeks for these items to arrive to us from the manufacturer. Once we receive the merchandise, the pre-ordered items will be shipped to you within 3-7 business days. You will receive an email confirmation once your item has shipped with a tracking number.
When will you charge me for my item?
To secure your item, you will be charged at the time of purchase.
Can I cancel items that I have pre-ordered?
Pre-orders cannot be cancelled as a special order has been made exclusively for you which means your item is already in production and it has been paid for. Pre-order items are not eligible for a refund.
Please note when ordering a 'pre-order' item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away. Your pre-order will then be sent after the arrival date.
What if I need another size in a Pre-Order item?
Should you need a different size, you can place another order and send back the first item( in perfect condition, unwashed, unworn and all tags attached) and we will refund that item once it is received back in perfect condition.